EasyJet shocked passengers after a flight from Glasgow Airport left without them following a fire evacuation at the Scottish hub.
Angry fliers have taken to social media to share their outrage which ensued after some passengers missed their flight with easyJet to London Gatwick Airport because they were forced to evacuate the airport.
The evacuation came as a fire sounded in a kitchen of one of the bars in the airport resulting in passengers waiting outside.
The easyJet flight did not wait for those involved in the evacuation, however, and took off for London without them.
EasyJet: Passengers left fuming as flight leaves WITHOUT them when Glasgow Airport is evacuated
Urethane Solid ABL09678 B Ruched M US Boots Pull White 10 Boots Heel Womens Platform On Slouch BalaMasa High The aggrieved customers have now taken to Twitter to complain about their treatment this morning.
One said: “@easyJet Thanks for not holding your 6.45 to Gatwick during this morning’s fire alarm shut-down in Glasgow airport. Class customer service too #sarcasm.
Another added: “Shocking customer care from @easyJet. Fire alarm at Glasgow airport, whilst in lockdown easyJet fly away. Their response? Nothing to do with us Guv.”
A spokesperson for easyJet told Express.co.uk: “easyJet is aware of the departure lounge evacuation at Glasgow Airport this morning, 30 August, due to a fire alarm which resulted in a small number of passengers missing their flight to London Gatwick.
“Whilst this was outside of easyJet’s control, we would like to apologise to customers who were delayed as a result of the evacuation and have transferred all affected passengers to the next available flights free of charge.
“The safety and wellbeing of our passengers and crew is easyJet’s highest priority.”
Last week easyJet cancelled a flight because its crew were “too tired” to work, it was claimed, leaving nearly 150 passengers in tears as their holiday plans were thrown into chaos.
The low-cost airline blamed a “staff issue” for the cancelled flight Belfast to Majorca on Saturday night - but one passenger says she was told it was due to tiredness.
Cornelia Dalipe and her daughter Erin, 15, were among the frustrated passengers at Belfast International Airport. They say they were ”left stranded” after the 8.45pm flight was cancelled around midnight, Cornelia told local news site Belfast Live.
Cornelia has said they were shocked to hear that the cancellation was because “staff were too tired to go on.”
The easyJet customer has said that police were in the hall after they were told the flight was cancelled, even though no aggression had been shown by the disgruntled passengers.
"We couldn't believe what we were being told,” she said. “There are many people who work 12-14 hour shifts and just get on with it."
After the flight was cancelled they were then made to wait until 3am until taxis arrived to take them home, Cornelia has said.
An airline spokeswoman told Express.co.uk.“EasyJet can confirm that flight EZY6711 from Belfast to Palma was cancelled on Saturday 18 August due to two members of cabin crew feeling unfit to operate.
“Cabin crew and pilots have an obligation under safety regulations to report if they feel unable to operate. The safety and wellbeing of passengers and crew is always easyJet’s first priority.
“Every effort was made to minimise the impact of the cancellation to our passengers. Passengers due to travel on this flight were given the option of transferring their flight free of charge or obtaining a refund at www.easyjet.com and offered hotel accommodation where needed. Customers who did not require a hotel were offered taxis to their home address.